Updates

Dragon Con Updates

After many months of hand-wringing, sleepless nights, and more Zoom meetings than we can count, we have decided that Dragon Con 2020 event will not be held in person. Trust us, we are just as bummed as you are, but know we did not make this decision lightly. Above all else, we want to thank you, our fans, our partners, the ACVB, and the city of Atlanta for the support you have given us over these past few months.

If you would like to retain your membership for our next convention, you don’t need to take any action. This rollover will happen automatically by August 15th, with no fees for repurchases.  For these folks, we have something special for you: your official 2020 membership badge and an exclusive Dragon Con item that will not be released in any other form or fashion, as a memento of sincerest thanks for sticking with us through this. These will be mailed to you in the fall.

We have updated this page to give you the answers to questions you may have regarding your former Dragon Con plans, and maybe questions you didn’t even know you had.

I am so bummed. What does this mean with my membership I have already purchased?

We are sad too, but without a doubt it is the best choice to be sure we keep our fans, guests, volunteers, and partners safe and healthy during this very uncertain time. We are offering two options for people who have already purchased their 2020 membership.

If you would like to retain your membership for our next convention, you don’t need to take any action. This rollover will happen automatically on August 1, 2020, with no fees for repurchases. If you do choose to roll over your registration to the next Dragon Con, we have something special for you: your official 2020 membership badge and an exclusive Dragon Con item that will not be released in any other form or fashion, as a memento of sincerest thanks for sticking with us through this. These will be mailed to you in the fall.  If you already requested a rollover over the last couple of weeks, know that you too will be sent these goodies.

Refunds are no longer available, as the request window ran through August 1, 2020.  If you did not request a refund, your badge will automatically be rolled over to 2021 and you will receive your commemorative badge and goody.

I don’t want a refund or rollover. I want to just give Dragon Con my money to make sure it is around forever and ever. Is that a possibility?

You guys are the sweetest and we have been shocked by the number of times we have read this over the last few weeks. While it is the nicest thing you guys could say, we couldn’t do that to you. The best thing you can do to help keep Dragon Con around is rollover your membership to Dragon Con 2021 and make plans to come. We will have missed you all desperately!!

Another way to support Dragon Con is to keep your eye out for some cool new merchandise we will be releasing in the near future and of course snag a streaming membership if you want to have access to our full programming catalog to really enjoy the nostalgia of Dragon Cons past (though this will NOT be necessary to watch and participate in our virtual con over Labor Day weekend).

Can I still get my badge? I don’t want to miss one in my collection. What about hotel keys?

You can! If you choose to roll over your membership, you will be sent your 2020 badge and an exclusive piece of Dragon Con merch as a thank you for sticking with us through this. These will be mailed to you in the fall.

Unfortunately, hotel keys are a different issue and will not be sent out to reservation holders in 2020. We are excited about the key art this year and are excited to show it off in 2021!

Well, you have the membership covered. Now what about our hotel?

Dragon Con couldn’t be what it is without our amazing hotel partners. We have worked with them tirelessly over the last several months to explore all options in potentially having an event.  They have supported us and some are still in the process of finalizing plans on how to process all reservations affected by the cancellation.  We will continue to update this page with details as we get information from the hotels and they will be processing all reservations on their own.

  • Hilton Atlanta will move all existing reservations in the Dragon Con group block, along with the deposit, to the 2021 show.  Confirmations for 2021 will be sent in September and any change in rate will be charged at that time.  If you booked a 2020 reservation outside of the block and would like it rolled to 2021, please contact ATLAH-ArrivalAmbassador@hilton.com.
  • Hyatt Regency Atlanta will cancel all 2020 reservations and return the deposits within 14 – 21 days depending on your credit card processing. All legacy reservation holders have already been booked for the 2021 event and deposits for these reservations will be taken out in October.  Please refer to your confirmation for details.
  • Atlanta Marriott Marquis will rollover all confirmed 2020 reservations and deposits to 2021; no further action is needed.  If you have already emailed AtlantaMarquisGroupServices to rollover your 2020 reservation, please allow 7-10 business days to receive your rollover confirmation. After you receive your email confirmation, you can modify the reservation by calling Marriott Reservations at 1-888-236-2427. If you do not wish to transfer your reservation deposit to 2021, you will forfeit the full advance deposit.  The cancellation policy for 2021 remains the same; advance deposit is non-refundable.
  • Sheraton Atlanta will continue the existing process communicated for all 2020 reservations to be rolled over to 2021.  If you would like to instead request a refund, please visit DRAGONCON2020 and allow an expected 14-21 days for refunds to process.  Please note that those who choose a refund cannot be guaranteed a 2021 room.  Reservations for 2021 will open on September 1 for all non-rollover guests who have stayed in 2018, 2019, and those who had reserved 2020.  The link to book will be sent out to qualifying guests the day before.
  • Westin Peachtree Plaza will transfer your reservation to 2021; you do not need to call the hotel or send an email.  In order to make this happen, they will need to cancel your reservation for 2020, refund your credit card, make your new reservation for 2021, and charge your credit card, which will occur 7 – 10 business days after your 2021 reservation is created.  This is a very manual process so please be patient with the hotel while they work to transfer the reservations. After you receive your email confirmation, you can modify the reservation online or by calling Marriott Reservations at 888.627.7087. If you do not want to transfer your reservation to 2021, you will forfeit the full advance deposit.  The cancellation policy for 2021 remains the same; advance deposit is non-refundable.

We’ve also worked to gather information on all the Atlanta hotels we partner with to provide rooms for our attendees.  We will continue to update here with information as it is received.

  • The AC Marriott hotel will be transferring this years reservations and deposits to 2021.  Attendees need to call the hotel at 404-524-5555 and ask for Jose Fuentes-Ortiz to take care of their reservation.
  • The ALOFT is offering cancellations without penalties.  Please call the hotel directly at 678-515-0300.
  • The American Hotel Atlanta Downtown will move all existing reservations in the Dragon Con group block, along with the deposit, to the 2021 show. Confirmations for 2021 will be sent in September and any change in rate will be charged at that time. If you booked a 2020 reservation outside of the block and would like it rolled to 2021, please contact the hotel directly at 404-688-8600.
  • Courtyard Atlanta Downtown will offer a full refund of deposits.   Attendees should call the hotel directly to cancel reservations at 404-222-2416.
  • Embassy Suites will move all existing reservations in the Dragon Con group block, along with the deposit, to the 2021 show. Confirmations for 2021 will be sent in September and any change in rate will be charged at that time. If you booked a 2020 reservation outside of the block and would like it rolled to 2021, please contact the hotel directly at Tinesha.Franklin@hilton.com.
  • Fairfield Inn and Suites will offer a full refund of deposits.   Attendees should call the hotel directly to cancel reservations at 678-702-8600.
  • Hilton Garden Inn will move all existing reservations in the Dragon Con group block, along with the deposit, to the 2021 show. Confirmations for 2021 will be sent in September and any change in rate will be charged at that time. If you booked a 2020 reservation outside of the block and would like it rolled to 2021, please contact the hotel directly at 404-577-2001.
  • Holiday Inn Express and Suites Atlanta Downtown will offer a full refund of deposits.   Attendees should call the hotel directly to cancel reservations at 404-524-5200.
  • Hotel Indigo will move all existing reservations in the Dragon Con group block, along with the deposit, to the 2021 show. Confirmations for 2021 will be sent in September and any change in rate will be charged at that time. If you booked a 2020 reservation outside of the block and would like it rolled to 2021, please contact the hotel directly at 404-523-7600.
  • Hyatt House will allow cancellation without penalties.  To cancel reservations, please call Sharon Johnston at 404-460-5869.
  • Ramada Plaza Atlanta Downtown Capitol Park will offer a full refund of deposits.  To cancel reservations, please call Janet Burston at 404-591-2055.
  • Ritz Carlton will offer a full refund of deposits, unless attendee indicates that reservation is to be transferred to 2021.  Please call the hotel directly at 404-659-0400.
  • Springhill Suites will allow cancellation without penalties.  To cancel reservations, please call the hotel directly at 844-231-5867.
  • Twelve Centennial Park will offer a full refund of deposits.  Attendees can call the hotel directly at 404-418-1212 or use 877-557-0686.
  • W Atlanta Downtown will offer a full refund of deposits.  Attendees can call the hotel directly at 404-582-5800.

Will you be selling your 2020 merch online?

Yes! And it is ridiculously awesome! Keep an eye out for some online exclusive items that we will be releasing soon.

I didn’t purchase my 2020 Membership, but I would love to prepare early and buy my 2021 membership. Are they available for the “at con” price?

After an overwhelming amount of requests, we have made the decision to offer a very limited quantity of 2020 memberships with “at the door” pricing that will automatically roll over to the 2021 show for fans who would like an opportunity to support Dragon Con and receive their 2020 badge and swag item (Awww…thanks.  You like us.  You really like us).  Please visit us here to take advantage.   Please note, these memberships are not eligible for refund.

Once these limited memberships sell out, memberships for 2021 will go on sale on the Sunday of the event (virtual in this case), September 6th.  Please note, to protect the investment of all those loyal fans choosing to roll over their 2020 membership, we will not offer a lower price than the current $115 for 2021.

Finally! Took you long enough to cancel.

First off, rude. Secondly, not a question. We are so heartbroken that we cannot, in good faith, host a 2020 event. We truly did everything possible to remain positive and exhaust all options – some extremely creative in nature – understanding that a large part of our fan base and key partners truly needed an event to enjoy after the year we have all had.  Along the way, we have said that if we did not feel that we could host a Dragon Con quality convention that also kept our fans and community safe, we would make the hard and necessary decision that we announced today. We are looking forward to 2021 when we can all meet again in person.

Part of our intense work on exploring all options was out of respect for our partners, who are going through an unprecedented and painful time with many key people being displaced indefinitely.  These people are a major part of the Dragon Con family.  If you are local to Atlanta please go out and support our beloved hotels and businesses when it is safe to do so. After all, who doesn’t need a drink at their favorite bar or night away from home at this point?

Will you do a virtual event instead?

Funny you should ask because that’s our exact plan! We will be taking Dragon Con 2020 virtual this Labor Day weekend and give our fans the FREE opportunity to enjoy new content, as well as reminisce while catching up on some of the old favorites.  We fully acknowledge that a virtual event won’t come close to offering the magic that an in person Dragon Con brings, but it is our hope that it will allow our community to take some time to step off the planet that is currently experiencing an unprecedented global pandemic for four or five days to be among people who get you. People who are just like you. People who truly accept you. And hey, if you wanna cosplay in front of your computer…that’s cool, we will be doing the same (and running some awesome contests for you to show off your work!)

We will of course be hosting some events for fans to showcase their amazing creativity and interact in some exciting ways. Please stay tuned for details as they unfold in the upcoming weeks.

I’m an eternal member. What does this mean for me?

Remember your membership grants you access to every Dragon Con from now until an AI uprising, alien invasion, or when and if Thanos decides to snap his fingers, and to our knowledge those haven’t happened yet.  You are all set to enjoy both the 2020 virtual offerings and all Dragon Cons to come.  We of course wouldn’t forget about you and your 2020 badge and swag.  We will be sending those out in September to the address we have on file.  If that address has changed or you want to check, please email dragoncon@dragoncon.org.

I’m a vendor/attending artist. What about me?

Emails have been sent directly to all current vendors and attending artists in both the Art Show and Comic and Pop Artist Alley.  Please follow the instructions included there to rollover your space or request a refund and direct all questions to the email from which the notification was sent.

We will be highlighting vendors and artists leading up to our virtual event and beyond, encouraging fans to support each of you during this difficult time.  Again, more details will be emailed to you in the coming weeks on what this may look like.

I’m a volunteer. How can I help?

Thanks so much for asking. Dragon Con wouldn’t be what it is without you. We are so sad we aren’t going to be able to be with you this September, but we look forward to welcoming you back next year.  If you volunteered in 2019 and successfully completed your requirements, you have received an email at the address we have on file for you.  Please check that for details and let us know at dragoncon@dragoncon.org if you need to update the email address on file.

I purchased a ticket for Dragon Con Night at the Georgia Aquarium. Am I just out of luck now?

Not at all.  Our wonderful partners at the Georgia Aquarium are offering options to all guests who have already purchased tickets. All tickets buyers should have received an email update from Georgia Aquarium on July 22, 2020. If you have not received the email, please check your spam folder. If you have any questions or concerns, please reach out jwalker@georgiaaquarium.org.

So….when will the app be out, then?